Refund policy
Shipping Policy
This Shipping Policy governs the shipment of products offered on the website https://kavorion.com/, operated by Kavorion, with registered address at Calle Tomillar nº 34, derecha, Collado Villalba, Madrid, 28400, Spain, and contact details kavorion.official@gmail.com and +34 674 868 209. By placing an order through our store, you agree to the terms outlined below.
1. Order Processing
Orders are processed within 48 business hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In case of stock shortages or issues during order preparation, the customer will be notified via the email address provided.
2. Shipping Methods, Destinations, and Delivery Times
We ship to the United States.
Available shipping methods:
-
Standard shipping: approximately 18 days.
The indicated delivery times are estimates and may vary due to external factors such as logistics operations, customs procedures, weather conditions, or other circumstances beyond Kavorion’s control.
3. Shipping Costs
Shipping is free of charge.
4. Order Tracking
Once the order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor the shipment.
If you do not receive shipping information after 7 days, please contact us at kavorion.official@gmail.com.
5. Deliveries and Addresses
It is the customer’s responsibility to provide a complete and correct delivery address.
If an order is returned due to an incorrect or incomplete address or failed delivery, reshipment will be subject to payment of new shipping costs.
Once the order is in transit, it is not possible to modify the delivery address.
6. International Shipping and Customs
Orders shipped outside the country of origin may be subject to customs procedures.
Any applicable customs duties, taxes, or import fees are included and do not fall on the customer.
Customs processes may add additional time to the estimated delivery period.
7. Delayed, Lost, or Damaged Shipments
If you notice an unusual delay or lack of tracking updates, please contact us with your order number and tracking information so we can request an investigation with the carrier.
In the event of a confirmed loss or damage, please contact kavorion.official@gmail.com and provide photos and your order number so we can manage the incident with the logistics provider.
8. Receipt and Inspection
We recommend inspecting the package externally upon delivery.
If you notice visible damage or signs of tampering, please note it on the carrier’s delivery receipt and document the issue with photographs of the package and shipping label.
For damaged or defective items after delivery, please refer to our Returns and Refunds Policy available at:
https://admin.shopify.com/store/vexon-9053/settings/legal/refund
9. Order Cancellation Before Shipment
Order cancellations are not possible once the purchase has been made, even before shipment.
10. Changes to This Policy
Kavorion reserves the right to modify this Shipping Policy at any time. Any updates will take effect upon publication on https://kavorion.com/.
11. Contact
For any shipping-related inquiries, please contact us at:
kavorion.official@gmail.com | +34 674 868 209
Effective date: 02/02/2026